I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2- 4 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
• Average transit times :4- 7 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL" and provide the order number.
CAN I REFUND AND GET MY MONEY BACK?
Yes, you can Once we receive the returned item, we will inspect it and notify you of the status of your refund. If the item is in its original condition, we will issue a refund to your original payment method within 15-30 business days (it’s depended by the bank refund procedure).
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
Also, you can contact us through WhatsApp on +974 55598975.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment. All you need to do is to take a picture for your product and send it through WhatsApp on +974 55598975 within 24 Hours of receiving the products.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours.
We strive to provide excellent customer service and stand behind our products. If you have any questions or concerns about our return policy, please don't hesitate to contact us.
Contact Us
Mobile number: +974 55598975
E-mail: support@sooqart.com
